Available in both ebook(Kindle) and printed versions; Service Management with ITIL(R) provides a comprehensive overview of the ITIL(R) framework including the philosophy behind the framework giving real life anecdotes to illustrate the concepts in an amusing and revealing way. The book helps readers prepare for the foundation exam and condenses over 30 years of experience into one slim volume.
The author is ITIL(R) Expert certified and has been involved in systems design and manufacture for over 35 years. He regularly consults for many blue-chip companies and frequently presents system management classes for a wide range of industries.
Here are some of the comments from satisfied readers:
A very readable ITIL book I plan to recommend in my office. The anecdotes and similar examples adds the human touch and feel of experiential learning. Jim 27 August 2013
A well written intro to ITIL, easy to understand and with examples to back up the theory. I would recommend reading this to get a general feel for the subject prior to reading the detailed official ITIL foundation textbook. By HP Aug 2014
A fair summary of a boring topic! Good for getting a quick overview of the subject so you can say you are ‘ITIL-aware’ on your CV. Martin T Jan 2015
Good reference for Service Management. Scott B Feb 2015
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