To get us started, could you provide our readers with a quick introduction to Payspan®?
JM: Payspan is the nation’s leading provider of healthcare electronic payment and reimbursement automation services, leveraging the largest healthcare payment network to drive value-based care reimbursement, improve the patient experience, and reduce costs for health plans and providers. Payspan connects more than 600 health plans, 1.3 million provider payees, and 100+ million consumers to facilitate alternative payment and reimbursement solutions and the exchange of meaningful healthcare information.
You recently completed a significant data migration initiative to support a move to a new financial application, but faced some obstacles along the way. Can you explain?
JM: Payspan has a very large network and generates a huge amount of data. When we began migrating our sensitive and complex healthcare-related data to our new network-attached storage (NAS) storage system that housed the financial application, we quickly ran into major obstacles: long-running cutover windows caused by permission problems and deeply nested directory hierarchies, as well as overall complexity. It became clear that our internal tools were not equipped to handle the challenge. With more than a billion small, highly-sensitive healthcare files at stake and time running out, we knew we had a crucial decision to make. We turned to our trusted partner DefendX for a recommendation. Their answer? The DobiMigrate® solution from Datadobi.
Were compliance regulations a factor in the recommendation and your decision?
JM: Absolutely! We operate in the healthcare industry, so regulatory compliance is critical.
Could you tell us about the solution and your bottom-line results?
JM: From a business benefit standpoint, Datadobi worked closely with us throughout the entire process. DobiMigrate enabled us to migrate our business-critical financial data, from our legacy network-attached storage (NAS) to the new NAS system – in a fully PCI and HIPAA regulatory compliant fashion. The final migration of over one billion files – some as small as just 1 KB, went smoothly – with delivery on time and on budget.
From a technical standpoint, we were able to move all our data without the directory structure impeding it and control performance without losing momentum and putting undue load on the source or target. This was important as we were dealing with production data that would be in use during scans. In the end, instead of micro-managing a data migration project, and putting out its associated fires, our IT team could get back to doing what we do best – adding value and supporting our organization’s bottom-line business goal to empower the healthcare economy.
Is there anything you would like to add?
JM: Datadobi’s employees were our greatest asset. We deal with many vendors, but our experience with Datadobi was very positive because they were the best partners in caring about what we were doing and helping us to be successful. Due to DobiMigrate’s ease of use, accuracy, and reporting features, we are looking to use it for additional upcoming data migration projects.
