DUBLIN–(BUSINESS WIRE)–The “Agent Performance Optimization (APO) – Global Market Trajectory & Analytics” report has been added to ResearchAndMarkets.com’s offering.
Amid the COVID-19 crisis, the global market for Agent Performance Optimization (APO) estimated at US$2.5 Billion in the year 2020, is projected to reach a revised size of US$6.3 Billion by 2027, growing at a CAGR of 14.2% over the period 2020-2027.
Cloud Based, one of the segments analyzed in the report, is projected to record 15.2% CAGR and reach US$4.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On Premises segment is readjusted to a revised 11.7% CAGR for the next 7-year period.
The U.S. Market is Estimated at $668.8 Million, While China is Forecast to Grow at 18.8% CAGR
The Agent Performance Optimization (APO) market in the U.S. is estimated at US$668.8 Million in the year 2020. China, the world’s second largest economy, is forecast to reach a projected market size of US$1.4 Billion by the year 2027 trailing a CAGR of 18.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 10% and 12.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR. We bring years of research experience to this 17th edition of our report.
The report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.
Competitors identified in this market include, among others:
- Aspect Software, Inc.
- Calabrio, Inc.
- CallFinder
- CallMiner, Inc.
- Envision Telephony, Inc.
- Five9, Inc.
- Genesys Telecommunications Laboratories, Inc.
- HigherGround, Inc.
- InVision AG
- NICE Ltd.
- Teleopti AB
- Upstream Works Software Ltd.
- Verint Systems, Inc.
- ZOOM International A. S.
Key Topics Covered:
I. INTRODUCTION, METHODOLOGY & REPORT SCOPE
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
- Global Competitor Market Shares
- Agent Performance Optimization (APO) Competitor Market Share Scenario Worldwide (in %): 2019 & 2028
- Impact of COVID-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
- Agent Performance Optimization (APO) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
- Agent Performance Optimization (APO) Global Retrospective Market Scenario in US$ Million by Region/Country: 2012-2019
- Agent Performance Optimization (APO) Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027
- Cloud Based (Type) World Market by Region/Country in US$ Million: 2020 to 2027
- Cloud Based (Type) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
- Cloud Based (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027
- On Premises (Type) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
- On Premises (Type) Historic Market Perspective by Region/Country in US$ Million: 2012 to 2019
- On Premises (Type) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027
- Small & Mid-sized Businesses (Application) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
- Small & Mid-sized Businesses (Application) Retrospective Demand Analysis in US$ Million by Region/Country: 2012-2019
- Small & Mid-sized Businesses (Application) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
- Large Enterprises (Application) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
- Large Enterprises (Application) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
- Large Enterprises (Application) Share Breakdown Review by Region/Country: 2012 VS 2020 VS 2027
III. MARKET ANALYSIS
GEOGRAPHIC MARKET ANALYSIS
IV. COMPETITION
- Total Companies Profiled: 45
For more information about this report visit https://www.researchandmarkets.com/r/5156r6
