DUBLIN–(BUSINESS WIRE)–The “Contact Center Analytics – Global Market Trajectory & Analytics” report has been added to ResearchAndMarkets.com’s offering.
Global Contact Center Analytics Market to Reach $2.6 Billion by 2027
Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at a CAGR of 15.4% over the period 2020-2027.
On-Demand, one of the segments analyzed in the report, is projected to record 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.
The U.S. Market is Estimated at $285.1 Million, While China is Forecast to Grow at 14.8% CAGR
The Contact Center Analytics market in the U.S. is estimated at US$285.1 Million in the year 2020. China, the world’s second largest economy, is forecast to reach a projected market size of US$456 Million by the year 2027 trailing a CAGR of 14.8% over the analysis period 2020 to 2027.
Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.
Key Competitors (Total 42 Featured):
- x, Inc.
- CallMiner, Inc.
- Cisco Systems, Inc.
- Enghouse Interactive
- Five9, Inc.
- Genesys Telecommunications Laboratories, Inc.
- Genpact Ltd.
- Mitel Networks Corporation
- NICE Ltd.
- Oracle Corporation
- SAP SE
- Servion Global Solutions
- Verint Systems, Inc.
Key Topics Covered:
I. METHODOLOGY
II. EXECUTIVE SUMMARY
- Influencer Market Insights
- World Market Trajectories
- Impact of Covid-19 and a Looming Global Recession
- World 7-Year Perspective for On-Demand by Geographic Region – Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
- World Current & Future Analysis for On-Premises by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
- World Current & Future Analysis for Log Management by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
- World Current & Future Analysis for Risk and Compliance Management by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
- World Current & Future Analysis for Real-Time Monitoring and Reporting by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
- World Current & Future Analysis for Workforce Management by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
- World Current & Future Analysis for Customer Experience Management by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
- World Current & Future Analysis for Other Applications by Geographic Region – USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets – Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
III. MARKET ANALYSIS
- United States
- Canada
- Japan
- China
- Europe
- France
- Germany
- Italy
- United Kingdom
- Spain
- Russia
- Rest of Europe
- Asia-Pacific
- Australia
- India
- South Korea
- Rest Of Asia-Pacific
- Latin America
- Argentina
- Brazil
- Mexico
- Rest of Latin America
- Middle East
- Iran
- Israel
- Saudi Arabia
- United Arab Emirates
- Rest of Middle East
- Africa
IV. COMPETITION
- Total Companies Profiled: 42
For more information about this report visit https://www.researchandmarkets.com/r/g4h1vq
